Terms & Conditions

Last updated: July 3, 2026

Overview

At Mini World Kids we want every family to be completely happy with their purchase. If something is not right we will make it right — quickly, fairly, and without unnecessary back and forth.

As a dropshipping store our products are fulfilled directly by our supplier partners. In some cases returns may need to be directed to our supplier rather than to us directly. We will guide you through every step of the process.

Questions? Email us at pandopara@gmail.com

1. What we can refund

You are eligible for a refund or replacement if:

Your item arrived damaged or faulty
You received the wrong item
Your order never arrived within the estimated delivery window
The item is significantly different from what was described on our website

2. What we cannot refund

Change of mind after the order has been dispatched
Clothing that has been worn, washed, or had tags removed
Opened toys or accessories unless they are faulty or incorrectly supplied
Items returned without prior approval from our team
Damage caused by misuse or failure to follow product care and safety instructions
Orders delayed by customs authorities or carriers outside our control
Items ordered in the wrong size where a size guide was available on the product page

3. Timeframes

SituationReport within

Damaged or faulty item7 days of delivery

Wrong item received7 days of delivery

Missing order7 days of expected delivery date

Unworn clothing return30 days of delivery

We are unable to process requests made outside these timeframes so please check your order carefully as soon as it arrives.

4. How to request a refund

Email pandopara@gmail.com with the subject line "Refund Request — Order #[your order number]"
Include your full name, order number, and a clear description of the issue
Attach photos of the item and packaging if the item is damaged or incorrect
Let us know whether you prefer a refund or a replacement
We will respond within 2 business days with next steps

5. Refund processing

Once your return is received and approved your refund will be processed to your original payment method within 5–10 business days. Your bank or payment provider may require additional time to post the refund to your account.

If you requested a replacement it will be dispatched within 2–5 business days of approval.

6. Return shipping

Damaged, faulty, or incorrect items — Mini World Kids covers return shipping costs in full
Unworn clothing returns for sizing or other approved reasons — return shipping is the customer's responsibility

We recommend using a tracked shipping method for returns as we cannot be responsible for items lost in return transit.

7. Partial refunds

A partial refund may be issued in certain circumstances including:

Clothing returned with signs of minor handling or use
Items missing original packaging, tags, or accessories
Orders where only part of the shipment was affected by damage or an error

8. Non-refundable items

The following cannot be returned or refunded under any circumstances:

Worn or washed clothing
Clothing with tags removed
Opened toys and accessories that are not faulty
Items marked as final sale at the time of purchase
Gift cards or store credit
Orders where an incorrect delivery address was provided by the customer

9. Missing refund

If you have not received your refund within 10 business days of approval please:

Check your bank account or payment method again
Contact your bank or card provider — processing times vary between providers
If you have completed both steps and still have not received your refund please email pandopara@gmail.com and we will investigate immediately

10. Exchanges

We only replace items confirmed as damaged, faulty, or incorrectly supplied. To request an exchange email pandopara@gmail.com with your order number and photos of the issue and we will arrange a replacement as quickly as possible.

11. Baby and toddler product safety returns

If you receive a product that you believe poses a safety risk to your baby or toddler please stop using it immediately and contact us at pandopara@gmail.com within 7 days. We take product safety extremely seriously and will arrange a full refund or replacement without question.

Please include:

Your order number
A description of the safety concern
Photos where possible

We will investigate with our supplier and remove the product from our store if necessary.

For any refund or return questions please get in touch:

Mini World Kids
Email: pandopara@gmail.com
Website: miniworldkids.com

Response time: within 1 business day